This page should answer many of the questions you may have.
Please feel free to e-mail or call if you have further questions after reading our policy.
- Prices are subject to change without notice with the exception of boas that we have received a deposit for.
- A Deposit of 25% of the price is required to reserve snakes and tortoises. If your deposit is for a future hatchling the deposit is not refundable if we produce the boa you ordered. If your deposit is for a boa in current inventory we will hold the animal for a prearranged period of time & the deposit is not refundable. If for any reason you are unable to take possession of an animal you have reserved, all deposits and payments are nonrefundable. However, a credit may be issued at our discretion.
- Payment Method: all orders must be prepaid by any of the following methods: cash, certified bank check, money order, Postal Money order, which are available at your local Post Office, credit card via "PayPal", or personal check). Personal checks take 7-10 days to clear, orders paid by Postal money order or PayPal are sent as soon as possible. For any purchases through PayPal for $500 or more, the customer is responsible for an additional 3% to cover the Paypal fee.
- Payment Plan: Reservations will be made in the order they are received (first come, first served). Payment in full is necessary before any animal will be shipped. If the final payment is not made by the date agreed upon, we reserve the right to return the animal back to “available” status.
- Mailing address:
Maitland, FL 32794-0668
- Shipping: We mostly ship using Federal Express Priority Overnight. Some animals will be shipped via Delta, and these arrangements will be made prior to the payment for the animal.Shipping rates are from $35.00-$100 depending on weight and destination. There are no extra box charges, heat/cool pack charges, or minimum order amounts required. Sorry, we do not ship live animals outside the United States.
- Guarantee: All animals on this site are captive bred, unless stated otherwise. We guarantee our livestock to arrive healthy and properly identified. We guarantee that all specimens are sexed properly unless otherwise noted. If you are not 100% satisfied, please contact us within 48 hours. We must be notified of ANY D.O.A. specimens and provided with photographic evidence of the lost specimens with 24 hours of the receipt of the shipment. We are committed to providing you with the service that you deserve. No question is too simple for us to answer. We want your business experience with us to be positive and successful.
**All guarantees on Door-to-Door shipments are VOID if no one is present to sign for the package**
- Florida residents must add 7% sales tax to all orders.
ALL SALES ARE FINAL!